Terms of service

TERMS OF SERVICE

These Terms of Service govern your use of the Lumipup website and the purchase of products from our store.

1. General
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.

2. Eligibility
You must provide accurate, current, and complete information when placing an order or using our services.

3. Products and Pricing
We try to ensure that product descriptions, images, prices, and availability are accurate. However, we reserve the right to correct errors, update information, or cancel orders if information is inaccurate.

4. Order Acceptance
Placing an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel any order at our sole discretion, including where fraud, resale activity, pricing errors, or stock issues are suspected.

5. Payment
Payment must be made in full at checkout using the payment methods offered on our store.

6. Shipping and Delivery
Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other events outside our reasonable control.

7. Returns and Refunds
Returns and refunds are governed by our Refund Policy.

8. Customised Products
Customers are responsible for ensuring that any names, text, images, or other content submitted for customised products do not infringe any third-party rights or violate any law.

Customised products are final sale unless they arrive damaged, defective, or incorrect.

9. Product Use and Safety
Lumipup LED and visibility-related products are designed to improve visibility, but they do not eliminate all risk. Customers remain responsible for supervising their pets and using products appropriately in real-world conditions.

10. Intellectual Property
All content on this website, including text, graphics, logos, product names, designs, images, and other materials, is owned by or licensed to Lumipup and may not be copied, reproduced, or used without prior written permission.

11. Prohibited Conduct
You agree not to use our website for unlawful, fraudulent, abusive, or harmful purposes.

12. Limitation of Liability
To the maximum extent permitted by applicable law, Lumipup shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or the purchase or use of our products.

13. Changes to These Terms
We may update these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

14. Contact
If you have questions about these Terms of Service, please contact:
Lumipup
Email: sales@lumipupshop.com