BE SEEN, BE SAFE
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
We aim to dispatch all items within 5-10 working days.
You will receive an email with your shipping confirmation when your order has been shipped. Do check your email Junk folders, just in case this email lands there.
Our goal is to get your goods to you as quickly as possible. Once your order (customized/in-stock) is completed, we will immediately hand it over to our logistics partner.
Products will arrive within 7-14 business days.
Please note that order processing times may be slightly longer during Black Friday and Christmas, so please place your order as early as possible!
We love to work with all businesses - Corporate and Rescue groups alike. If you would like to find out more about being a wholesaler for Personalised Pet or for bulk orders please send us an email at sales@petcollars.com.au with your requirements.
We do not offer returns on our personalised items as these have been custom made specifically for you and cannot be resold.
Please ensure that you measure your pet correctly and choose the size according to our specific size guides as not all manufactures are the same.
This does not include If your item is deemed faulty
A proper fit is a must for everyone!
Ensure you measure around your pet’s neck (for collars) and girth (for harnesses) then add a two finger space gap for comfort. Our sizing chart will help you get that right fit. When you have your pet's measurements then compare with the size chart for the perfect size.
If for example your pet measures 30 cm around her neck then you add two fingers and it becomes 32 cm therefore a Small or Small Wide collar is suitable because it fits within the adjustable range of 25-35 cm.
For a proper fit, measure your dog's neck with a cloth seamstress tape measure. If you don’t have one on hand you can use a piece of string and then measure the string with a rigid ruler.
Lumipup has never been just about pet gear.
It’s about supporting a bigger idea: nighttime safety for pets should be part of everyday life, not an afterthought.
No matter where you live, the hope is the same — a happy dog, a carefree outing, and a safe return home.
That simple hope is where LumiPaw began, and it still drives everything we do.