Shipping

Shipping Policy

Thank you for shopping with LumiPup. We are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for information about processing times, delivery estimates, and shipping conditions.

Shipping Destinations

We ship both within the United States and internationally.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
For personalized or custom-made items, please allow an additional 2–5 business days for production before shipment.

Estimated Delivery Time

Orders are generally delivered within 7–14 business days after shipment.
Please note that delivery times are estimates and may vary depending on customs clearance, carrier delays, weather conditions, holidays, and other external factors.

Shipping Fees

We offer free shipping on orders over $99 USD.
Shipping costs for orders below this amount will be calculated and displayed at checkout.

Tracking Information

Once your order has been shipped, you will usually receive a shipping confirmation email with tracking details.
Please allow some time for tracking information to update after dispatch, especially for international shipments.

International Shipping

We ship to countries outside the United States.
International delivery times may vary depending on destination, customs procedures, and local carriers.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related fees may apply depending on your country or region.
These charges, if applicable, are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and email address are entered correctly at checkout.
We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information.

Delivery Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by customs inspections, carrier disruptions, severe weather, or other circumstances beyond our control.